Customer Quality Engineer (Located in Akron, OH)

The Customer Quality Engineer will have functional responsibility to the Braking Systems Customer Quality organization.  This position will need to utilize problem solving tools to support our customers both external and internal and will need to work with cross functional teams to deliver quality programs to the customer, including advanced quality planning and risk mitigation. This role will require an experienced individual capable of understanding, interpreting and communicating customer requirements and adept at working in a cross functional team.

Job Core Responsibilities

  • Manage, understand and interpret customer requirements to ensure the effective flow down and compliance with the company.
  • Champion and coach APQP tools and problem solving throughout the business.
  • Verify that corrective/preventative actions have been fully implemented and are effective.
  • Develop and manage the effective implementation of improvement plans with the customers and the company’s internal teams across different factories and locations.
  • Support customer reviews and product qualification.
  • Investigate product failures and drive root cause analysis and corrective actions.
  • Facilitate the resolution of customer queries, including the submission of notice of escapes or concessions, if required.
  • Work with continuous improvement tools to achieve better business and transactional processes.

 Education: Bachelor degree in Engineering preferred or equivalent combination of relevant education and work experience (8-10 years) to allow successful performance of job expectations
Certifications:  ASQ CQE certification preferred; Lean/Six Sigma green or black belt certification preferred
Years’ Experience: Minimum 2 years previous experience required / 5 or more years preferred within the aerospace or automotive industries or a high technology/small batch product design/manufacturing environment. Previous program based engineering or quality engineering experience preferred.  Strong data analysis, data presentation, spreadsheet and database capabilities preferred.

  • Quality Systems experience in ISO9001 / AS9100 / QS9000 and rigorous customer requirements
  • Understanding of systems and processes, including statistical techniques and capability studies
  • Clear understanding of general manufacturing principles
  • Experience collecting data from multiple sources, performing analysis and presenting data
  • Ability to interpret data trends and data analysis to model and frame business scenarios that will have meaningful impact on critical quality processes and/or decisions
  • Research and prepare clear and concise reports, narratives and gap analyses on key initiatives
  • Goal oriented with the capability to drive results. Schedule and execute to ensure adherence to business and customer requirements
  • Ability to interface with both internal and external customers that includes consistent follow through with open action items and addressing outstanding questions on a regular basis.
  • Risk mitigation techniques such as PFMEA, APQP/PPAP, Lean NPI
  • Knowledge of complex Quality Engineering processes and regulatory requirements
  • Ability to interpret internal/external business challenges and make recommendations for improvements to products, processes or services
  • Demonstrated analytical skills to proactively identify and solve problems using RCCA and other problem-solving techniques such as 8D or A3
  • Effective interpersonal, verbal and written communication and process document skills.
  • Strong attention to detail. Excellent organizational skills with the ability to multi-task while under pressure
  • Demonstrated experience collaborating with cross-functional teams to discuss issues, document progress, address questions and review results
  • Demonstrated experience with SAP or other ERP system is a plus
  • Proficient in the use of analytical and presentation software programs such as MS Excel, PowerPoint and Visio
  • Domestic travel requirement of approximately 15%

Salary Range: $70,000 – $80,000


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