Collection Specialist (Located in Independence, OH)

 The Collection Specialist reviews and researches account issues to assure that proper steps are taken each day to protect the Company’s interests in receivables assets and to further reduce the risk of bad debt write off.


  • Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers. Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
  • Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further provide assistance with non-payment issues to resolve the root cause.
  • Initiates the review, research and resolution of receivables. Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs.
  • Proactively interacts with customers to reduce the maintenance of small dollar value accounts.
  • Prepares reports and presents for review with internal customers including Sales and Finance.
  • Monitors Accounts Receivable DSO and aging reports. Utilizes reports to analyze the paying habits of customers who are delinquent in payment of their account ensuring that each customer’s payment terms are met reasonably.
  • Examines credit limits and manages them effectively for accounts in their portfolio.
  • Reviews open credits with customers to be applied or refunded before it is aged to 120 days.
  • Determines whether customers qualify for credit hold release for orders under $7,500 by researching the customers’ payment history. Escalates those over $7,500 to Supervisor providing the necessary research and rationale.
  • Works collaboratively with Cash Applications, Dispute Management and Special Handling to resolve unpaid cash and non-payment issues as well as customer-related disputes. Initiates reviews and recommendations with Field Sales & Collection management as to whether final demand notices & outside collections should be initiated.
  • Maintains quality relationships with branch managers, account managers and area sales managers. Involves regional managers when possible and keep them informed of issues at all times.
  • Works closely with cylinder control when investigating cylinder disputes.
  • Special projects and other duties as assigned

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • High School Diploma/GED required.
  • Associates/Bachelor’s degree preferred.
  • Prior business to business, order to cash and/or business collections experience required.
  • Prior SAP experience is a plus.
  • Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
  • Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
  • Ability to deal with difficult situations in a diplomatic and professional manner.
  • Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.
  • Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
  • A positive approach and willingness to learn coupled with the ability to work in a team environment.

Starting Hourly Rate – $20.75/hour

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