Billing Support/Data Entry Specialist (Located in Pittsburgh, PA)

Our client, located in Pittsburgh, PA is looking for Billing Support/Data Entry Specialists!

Job Responsibilities:

  • Processes customer and account source documents by reviewing data for deficiencies.
  • Resolves deficiencies by using standard procedures or returning incomplete documents to the manager for resolution.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered data by reviewing, correcting, deleting, or reentering data.
  • Present freight deliveries invoiced in our internal system to customers via their proprietary or third-party portal. Various methods include uploading paperwork and potential data entry to link our load number with their reference numbers, provide load details such as rate, fuel, and accessorial charges.
  • Work within our internal systems to track completeness of the uploads and other tasks in various external portals via a portal specific queue.
  • Assist the credit team in researching process or document issues related to the portal billing process.
  • Engage our customers’ service team to resolve issues with their portal accessibility.
  • Audit loads in queue vs reports to ensure we received all loads needing uploading.
  • Perform other administrative duties as assigned.

Qualifications:

  • High School graduate or equivalent
  • Some prior experience in an administrative or office position or equivalent college education in a business field (will consider college grads with no experience)
  • Desire to work within a high volume industry in an office setting
  • Comfort with HTML based applications that require basic computer skills to navigate
  • Conduct yourself in a professional manner with internal and external customers
  • Logistics, transportation, or freight industry experience preferred but not required

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