Our client, located in Pittsburgh, PA is looking for Billing Support/Data Entry Specialists!
Processes customer and account source documents by reviewing data for deficiencies.
Resolves deficiencies by using standard procedures or returning incomplete documents to the manager for resolution.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered data by reviewing, correcting, deleting, or reentering data.
Present freight deliveries invoiced in our internal system to customers via their proprietary or third-party portal. Various methods include uploading paperwork and potential data entry to link our load number with their reference numbers, provide load details such as rate, fuel, and accessorial charges.
Work within our internal systems to track completeness of the uploads and other tasks in various external portals via a portal specific queue.
Assist the credit team in researching process or document issues related to the portal billing process.
Engage our customers’ service team to resolve issues with their portal accessibility.
Audit loads in queue vs reports to ensure we received all loads needing uploading.
Perform other administrative duties as assigned.
High School graduate or equivalent
Some prior experience in an administrative or office position or equivalent college education in a business field (will consider college grads with no experience)
Desire to work within a high volume industry in an office setting
Comfort with HTML based applications that require basic computer skills to navigate
Conduct yourself in a professional manner with internal and external customers
Logistics, transportation, or freight industry experience preferred but not required